JobRescue Helpful Hints

Why do I have spoolfiles at a priority of 0 (zero) in my spool queue?

This can be caused by several things:

  1. Make sure JOBPAK is running on your system. At version 6.1, a new mechanism was put in place that sets the spoolfiles to a priority of zero prior to the operating system putting them in a ready state. JobRescue would then examine them and put the priority back to its original value. If JOBPAK is not running, the spoolfiles will remain at 0.

  2. Did you restart (boot) your system recently? The area that keeps track of what spoolfiles have been set to priority 0 and what their original priority was is kept in a portion of main memory on your system. If jobs end after JOBPAK is brought down and you boot the system, JOBPAK has no way to track those jobs as needing to be examined. You may then reprocess these files manually via the PROCESS command in JPAKCOM.

  3. Running the REPROC script or command file with a value of 0 (zero) for Parm outpri. This will set all your STDLISTS to priority 0 in the spool queue and not examine them. The value should be set to a number between 1 and 13. This value is what your STDLISTS will be set to after being processed by REPROC.
  4. Other instances of files remaining at 0 should be investigated and reported to Nobix if a valid reason cannot be determined.

I can't get Autodial to work. Most questions dealing with this subject tend to be related to the modem the client is trying to set up.
  1. The modem should be a Hayes-compatible type.
  2. The DTC port should be configured as a modem port unless the modem will not set DSR high, in which case configure it as a regular terminal type port.

  3. If the modem you are using requires special characters in the dial sequence, follow the modem manual for instructions as to what characters are required and where they should be placed in the dial sequence.

  4. The modem should have DSR (Data Set Ready) high or on (sends to the HP 3000).

  5. The dial sequence as well as the number you want the pager to display and the job that triggers the Autodial sequence should be placed in the PHONE.PUB.NSD file. You can use any standard text editor to modify this file.

  6. If a matching job ID for an error job is not defined in the PHONE file; then Autodial will not take any action for that job.

  7. Once you have figured out the dialing sequence and tested it using Autodial in test mode, then you can enable Autodial using the AUTODIAL.XEQ file and modify it for the DTC port you will be using. You would then define this file, using CONFIGIX, to either your Global MPE :XEQ scripts for all STDLISTS or your Job Specific MPE :XEQ Scripts for particular STDLIST.

How do I look at a file (STDLIST) that is no longer on the system in STATUS? When a file has been deleted by JobRescue, a record is entered in the file DELTELOG.PUB.NSD. These deleted files may be put back into JobRescue by doing the following:
  1. Within STATUS do a SHOWDELETELOG command and determine which spoolfile you need restored from your system backups.
  2. Note that all directory and filename syntax is case-sensitive.
  3. Restore the base "/NSD/files#/A.###.#####" file and its associated header "/NSD/files#/A.###.####.hdr" file from your system backup. Which backup tape to use can be determined by comparing the date saved and date deleted as displayed by the SHOWDELETELOG command in STATUS.
  4. Restore syntax would be

    :RESTORE  ;/NSD/@/A.###.####@  ;SHOW.

  5. Within STATUS do a RETRIEVE /NSD/files#/A.###.####@.   Use the same exact filename as shown by the RESTORE command. Do not specify the ".hdr" file. This command is case-sensitive.