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Support Request

When you submit your Nobix Support Request, it will be entered into our support database for tracking purposes. You will receive a confirmation email once we receive your request.

Please be as specific as possible when describing the problem.  You should expect a response within 24 hours during normal business hours.

If you are experiencing a critical problem or if you have trouble submitting this form, please contact Nobix Support at the telephone numbers listed below:

Contact Support
Phone: 925.659.3500 or 800.538.3818 (in North America)
Fax: 925.659.3599
E-mail: support@nobix.com


Which Nobix product are you using?
Which version of our software product are you using?
What operating system is the software installed on?
Please enter a brief description of the problem: (example: "When I try to start a job, I receive an error message")
If the problem is reproducible, please list the steps required to reproduce it:
Example:
  1. Create a new file.
  2. Insert some text ...
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances when it occurred and the symptoms observed:
If any error messages appear, please enter the exact text that was displayed:
Please provide us with the following information should we need to contact you by other than email:   * Required information

* Name
* Company Name
Customer Account Number (up to 6 digits, if known)
* Daytime Phone & Extension
* E-mail
      


 

 
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