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 PageAlert

   Know about problems before the people you support call and tell you.

Roll-over the Bullets

PageAlert is a notification and alerting tool, providing advanced messaging and escalation management with built-in event monitoring and SNMP trap monitoring. Working alone or with your existing system monitoring products, PageAlert automatically transmits text/voice/paging alerts to the appropriate people as soon as a problem occurs, and then escalates if no response is received.

The last thing you need is to get a call from the very people you provide service to, informing you about a problem you don't even know you have.

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Message notifications from your applications and operating systems can be automatically sent as voice, email, or paging messages as soon as problems are detected.

PageAlert's core funtionality keeps IT personnel informed of real and potential problems and events such as system failures, application errors, threshold exceptions, and completed tasks. 		 
 
PageAlert Admin
As business processes and IT infrastructures become increasingly complex to manage, the ability to quickly learn about and resolve IT issues becomes increasingly critical. As critical as alerting and notification software is to maintain the health of the business and IT environment, these products do not need to be over-engineered to provide you with the required core functionality. Nobix PageAlert is simple to use, yet powerful, and starting at under $500 for a one year subscription, PageAlert provides the same core functionality but is up to 60% less expensive than our competitors.

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Alerting
With PageAlert, you create notification patterns and associate personal devices with those patterns. When a message into PageAlert triggers one of the patterns, the devices associated with pattern are activated for the alert. You control the style and data sent to the device. You can mix any combination of device and protocol types, in any order, with variable delays and cancellation options.

Event Monitoring
PageAlert includes built-in event monitoring, with monitors for network conditions, disk space, memory, and other hardware conditions. PageAlert's event monitoring, along with its alerting capabilities form a powerful event notification system. Click here to go to the PageAlert Event Monitors Page

Additionally, PageAlert may be combined with products such as HP's OpenView and others, to provide key escalation capabilities.

Alerts on Pagers, Voice, Email, Cellphones

PageAlert can send to one- and two-way pagers, through email to cellphones and desktops, as well as call and talk to you with PageAlert's voice. PageAlert's voice features require the use of a Dialogic telephony board. With PageAlert's voice, you can recieve alerts through any telephone, hear the text of the problem, and respond using the number pad to cancel or continue the alert.

Easy-to-use, PageAlert supports an unlimited number of devices and service providers, and guarantees the delivery of important messages and alerts.

PageAlert server is the software that analyzes and performs the alert notifications. The PageAlert server software runs on your Windows PCs and includes these interfaces

  • Administration, for maintaining your notification tables
  • Monitor, for viewing and controlling your active alerts
  • Log viewing, for viewing the audit trail
  • Test interfaces, for testing alert triggers and SMTP email
  • Voice editing interface for voice prompts

PageAlert server is licensed for one or more Windows platforms. Most sites only require a single system. The PageAlert client software is licensed when one or more other systems are required to send alert triggers to the PageAlert server. If PageAlert resides on the same system that the triggers would come from, no PageAlert client software is required.

PageAlert server includes a web interface that may be used for monitoring and controlling alerts on the server. The web interface is an ASP.NET application. Also included with the server is the PageAlert client software for use on the server. This means that if your integration occurs on the PageAlert server, no other PageAlert client software is required.

Of course, PageAlert clients are available for most every environment, including UNIX, Linux, Windows and MPE.

    Features         Benefits         Interface         Specifications    
  • Notification protocols include email (SMTP), numeric paging, internet paging (SNPP), alphanumeric paging via modem (TAP), and interactive voice response (IVR).
     
  • Escalation paths- if one user doesn't respond, the next user or users in the notification chain will be notified.
     
  • Alert triggers run on HP, Sun, IBM, Linux, Windows and MPE/iX.
     
  • PageAlert has a browser and a Windows® interface for activity checking and control of alerts.
     
  • Start/stop actions can be specified for any alert.  This allows a program or script to be executed whenever an alert is triggered or canceled, and allows integration with trouble ticket systems.
     
  • Confirmation and acknowledgement- when configured, users must confirm and acknowledge receiving the alert message.  Without a confirmation, PageAlert will continue to send the alert using the escalation path you have configured.
     
  • PageAlert's Monitor feature allows you to define and set up event triggers and both polling and persistent scripts and programs that PageAlert will run for you.  These programs and scripts can be used for monitoring various resources, such as a Web server or a network hub, and then triggering a PageAlert notification when a specified event occurs on the resource.
     
  • Broadcast notifications- alerts can be broadcast to multiple personnel and devices simultaneously.
     
  • PageAlert integrations are available for HP OpenView® Operations for Windows (OVOW) and UNIX, and OpenView Network Node Manager® (NNM), Fluke OptiView, and Big Brother to escalate messages from these systems.
 
  • A message sent to the PageAlert server from PageAlert's event monitoring, or from your applications, the operating system, an SNMP trap, other monitoring tools (like OpenView, etc.) triggers an alert to begin.
  • Escalation occurs when no response is received from personnel to an alert. This causes the next person or persons in the escalation path to receive the alert.
  • You configure how an alert escalates. Different alerts can have their own escaltion paths.
  • Alerts can continue to escalate, or have automatic or manual cancellation.
  • PageAlert integrates into your applications and other software to provide notification capabilities.
  • Integration is available for products like OpenView, Exchange Server, Big Brother and others.
  • PageAlert, when used alone can be an effective network monitoring solution all by itself.
  • PageAlert also listens for SNMP trap events, which may then be used to trigger alerts.
  • Events occur in PageAlert through the use of event scripts or programs. The event programs may be run periodically or persistently.
  • There are many downloadable event monitors available for PageAlert Server, for monitoring various machines, devices, and conditions on your network.
  • Events may be used to trigger alerts, run programs, or just about anything you require.
  • Click here to go to the PageAlert Event Monitors Page
  • Alert messages may be sent to a variety of devices.
  • PageAlert supports text email to cellphones and desktops, messaging to both one- and two-way pagers, as well as voice by using your Dialogic telephony board.
  • Alerts may be canceled via email, two-way pager, voice, programatic interface, or web interface.
Message Pattern Matching Dialog
 
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