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PageAlert
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PageAlert is simple to use, yet powerful notification and alerting
software that provides advanced messaging and escalation management of IT problems.
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Message notifications from your applications and operating systems can be automatically
sent as voice, email, or paging messages as soon as problems are detected.
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PageAlert's core funtionality keepts IT personnel informed of real and potential
problems and events such as system failures, application errors, threshold exceptions,
and completed tasks.
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 As business
processes and IT infrastructures become increasingly complex to manage, the ability
to quickly learn about and resolve IT issues becomes increasingly critical. As critical
as alerting and notification software is to maintain the health of the business
and IT environment, these products do not need to be over-engineered to provide
you with the required core functionality. Nobix PageAlert is simple to use, yet
powerful, and starting at under $1500, PageAlert provides
the same core functionality but is up to 60% less expensive than our competitors.
With PageAlert, you create notification patterns and associate personal devices with those patterns.
When a message into PageAlert triggers one of the patterns, the devices associated with pattern
are activated for the alert. You control the style and data sent to the device. You can mix
any combination of device and protocol types, in any order, with variable delays and cancellation
options.
PageAlert can send to one- and two-way pagers, through email to cellphones and desktops, as well as call
and talk to you with PageAlert's voice.
PageAlert's voice features require the use of Dialogic telephony board. With PageAlert's voice, you can
recieve alerts through any telephone, hear the text of the problem, and respond using the number pad to
cancel or continue the alert.
PageAlert server is the software that analyzes and performs the
alert notifications.
The PageAlert server software runs on your Windows PCs and includes these interfaces
- Administration, for maintaining your notification tables
- Monitor, for viewing and controlling your active alerts
- Log viewing, for viewing the audit trail
- Test interfaces, for testing alert triggers and SMTP email
- Voice editing interface for voice prompts
PageAlert server is licensed for one or more Windows platforms. Most sites only require a single
system. The PageAlert client software is licensed when one or more other systems are required to send
alert triggers to the PageAlert server. If PageAlert resides on the same system that the
triggers would come from, no PageAlert client software is required.
PageAlert server includes a web interface that may be used for monitoring and controlling
alerts on the server. The web interface is an ASP.NET application.
Also included with the server is the PageAlert client
software for use on the server. This means that if your integration occurs on the
PageAlert server, no other PageAlert client software is required.
Of course, PageAlert clients are available for most every environment, including UNIX, Linux,
Windows and MPE.
Features
Benefits
Interface
Specifications
- Notification protocols include email (SMTP), numeric paging, internet
paging (SNPP), alphanumeric paging via modem (TAP), and interactive voice
response (IVR).
- Escalation paths- if one user doesn't respond, the next user or users in the notification
chain will be notified.
- Alert triggers run on HP, Sun, IBM, Linux, Windows and MPE/iX.
- PageAlert has a browser and a Windows® interface for activity checking and control
of alerts.
- Start/stop actions can be specified for any alert. This allows a program
or script to be executed whenever an alert is triggered or canceled, and allows
integration with trouble ticket systems.
- Confirmation and acknowledgement- when configured, users must confirm and acknowledge
receiving the alert message. Without a confirmation, PageAlert will continue
to send the alert using the escalation path you have configured.
- PageAlert's Monitor feature allows you to define and set up event triggers
and both polling and persistent scripts and programs that PageAlert will run for
you. These programs and scripts can be used for monitoring various resources,
such as a Web server or a network hub, and then triggering a PageAlert notification
when a specified event occurs on the resource.
- Broadcast notifications- alerts can be broadcast to multiple personnel and
devices simultaneously.
- PageAlert integrations are available for Microsoft Operations Manager®
(MOM), HP OpenView® Operations for Windows (OVOW) and UNIX, and OpenView Network
Node Manager® (NNM), Fluke OptiView, and Big Brother to escalate messages from these systems.
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- Makes your IT operation more efficient by reducing the time it takes to alert your
staff of performance issues, exceptions, problems or errors.
- Raises the level of reliablity and dependability in IT centers be ensuring important
notifications get to the right person quickly.
- Raises productivity through automated notification.
- Alerts you before your end-users do.
- Increases the value of your network management software, e.g. OpenView, by providing it
with advanced escalation features.
- Reduces application and hardware downtime, making your entire company more productive.
- PageAlert is a quick return on your software investment.
- PageAlert's centralized server approach allows easy deployment and administration.
- Increases your lights-out capabilities by automating your alerts.
- Puts you back in charge when exceptions occur.
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Windows Dialogs
PageAlert includes interfaces for administraiton, control/monitoring,
log viewing, testing, and voice prompt editing.
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Administration
- Notification Patterns
- Device Profiles
- Protocol Servers
- Alert Parameters
- Voice Features
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Monitoring
- Monitor current activity
- View active alerts
- View recent alerts
- Restart/Suspend/Cancel/Delete
- Color coded status
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Browser Interface
- Full control of alerts
- Device Profiles
- Protocol Servers
- Alert Parameters
- Voice Features
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Architecture
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Client/Server. PageAlert Client machines send alert messages to the PageAlert Server,
which then trigger an alert. PageAlert Server is responsible for sending out the alert.
PageAlert Client software is responsible for monitoring your hardware and applications.
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Device Protocols
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- TAP (Telocator Alphanumeric Protocol) for numeric and alpha-numeric pagers;
- SNPP (Simple Network Paging Protocol) for one and two-way alpha pagers;
- SMTP (Simple Mail Transport Protocol) for external and internal email to desktops and cellphones;
- IVR (Interactive Voice Response) for any pushbutton phone (requires a Dialogic telephony board).
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Protocol Requirements
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- TAP - Modem and at least 1 phone line.
- SNPP - Internet connection.
- SMTP - Internal LAN connection and access to SMTP server.
- IVR - Dialogic telephony board and at least 1 phone line.
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Database
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Microsoft Access or Microsoft SQL.
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Device Profile Escalation Styles
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- Profiles alerted once in turn, automatic cancelation.
- Profiles in turn, repeating until canceled.
- Profiles alerted once in turn, repeating independently.
- Broadcast to all profiles at once.
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Operating systems
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PageAlert Server - Windows 2000 or later
PageAlert Clients -
HP-UX, 11.0 and later;
AIX, 5.1L and later; Solaris 7 and later; Redhat 7 and later and Fedora 7 and later;
Windows 2000 and later.
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Hardware Architecture
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PageAlert Server - x86
PageAlert Clients -
HP, HP-PA & Integrity;
IBM, pServer & p series;
Sun, Sparc/sun4u;
x86.
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Interfaces
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PageAlert Server - Windows dialogs for administration, monitoring, logging, and testing.
PageAlert Client - Command line interface
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Disk Space
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PageAlert Server -
Installation: 60MB approximate;
Usage: 100MB typical
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Security
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Server->server and client->server connections encrypted.
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Licensing
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PageAlert Server - each installed machine
PageAlert Client - each installed machine
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